Premium Executive Support for Leaders Who Value Their Time
Welcome to Twinn & Twinn
We deliver specialized virtual support—from admin tasks to social media and customer engagement—freeing you to focus on what truly drives your business forward. Your vision deserves your full attention. Focus on what matters most. Our expert virtual assistants eliminate the busywork, giving you back hours in your day.
What Can We Do For You?
Customer Support
Transform Client Experiences Into Lasting Relationships
Who It's For: Growing businesses overwhelmed with customer inquiries, service-based businesses, and e-commerce companies
What's Included:
-
Email and chat support management
-
Customer inquiry response and follow-up
-
Complaint resolution and escalation handling
-
CRM database management and updates
-
Customer satisfaction surveys and feedback collection
-
Support ticket tracking and resolution
-
Knowledge base creation and maintenance
-
Return/refund processing coordination
Through strategic problem-solving and customized approaches, we convert client challenges into exceptional outcomes. Our premier support is tailored to your needs, beginning with a simple consultation.
Executive Assistant Support
Streamline Your Operations for Strategic Success
Who It's For: CEOs, Founders, and Senior Executives
What's Included:
-
Advanced calendar management and gatekeeping
-
Email management (responding, filtering, flagging priorities)
-
Meeting preparation, agendas, and follow-up
-
Travel coordination and expense management
-
Document creation and presentation preparation
-
Confidential correspondence and communications
-
Light project management and deadline tracking
-
Vendor and stakeholder coordination
-
Process improvement recommendations
We streamline your operations by expertly managing calendars, emails, documentation, and organizational tasks. Our precise attention to detail liberates your time for strategic priorities while maintaining exceptional administrative standards—all without the overhead of additional in-house staff.
Human Resources Services
Transform Your Workplace Management
Who It's For: Small to mid-sized businesses (10-100 employees) without dedicated HR staff
What's Included:
-
HR policy development and employee handbooks
-
Recruitment coordination and onboarding
-
Employee records management and HRIS administration
-
Benefits administration support
-
Performance management systems
-
PTO tracking and payroll coordination
-
Exit interviews and offboarding
-
HR compliance guidance
-
Workplace investigations and documentation
-
Training program coordination
With our comprehensive HR services, we handle recruitment, onboarding, payroll, benefits administration, performance management, and regulatory compliance—while fostering a healthy workplace culture. Transform your workplace management for peak business performance.
Data & Research
Intelligence You Need to Move Forward Confidently
Who It's For: Decision-makers who need reliable data, market analysis, and competitive intelligence
What's Included:
-
Market research and competitive analysis
-
Industry trends and benchmarking reports
-
Data compilation and organization
-
Customer and prospect research
-
Vendor comparisons and evaluations
-
Statistical analysis and reporting
-
Survey creation and analysis
-
Presentation-ready reports and visualizations
-
Executive briefing materials
We gather essential information and conduct targeted research to support your business decisions. Our team transforms complex data into clear, actionable insights, saving you time while providing the intelligence you need.
Travel Planning
Your Perfect Work-Life Balance Awaits
Who It's For: Busy executives, frequent business travelers, and professionals who value their time
What's Included:
-
Complex business travel coordination
-
Flight, hotel, and car rental booking
-
Detailed itinerary creation with contingency plans
-
Restaurant reservations and ground transportation
-
Travel rewards program management
-
Expense tracking and reconciliation
-
Meeting location scouting and coordination
-
Emergency travel changes and rebooking
-
Visa and passport renewal reminders
We handle every detail while you focus on what matters most. Expert organization, calendar mastery, and support transform administrative chaos into peak productivity. Your perfect work-life balance—just one delegation away.
Engagement Process
Initial Consultation
We customize our approach to fit your business perfectly—beginning with a deep dive into your unique needs and objectives.
Task Assignment
Our dedicated specialists carefully match your unique needs with team members who possess precisely the right expertise, ensuring your vision is executed flawlessly from day one.
Ongoing Support
Our commitment to your success extends beyond the initial setup. We believe in building lasting partnerships that grow alongside your business, providing reliable support that adapts seamlessly to your changing priorities and challenges.